ok, for you non-gappers, this is an article in which a former cio of a major corporation outlines what the important metrics to measure are.
for my colleagues in learning and development - hey! our name is in the paper! (well, kinda sorta.)
seriously, ken's right, ultimately what matters is how anything any of us does improves the bottom line. in retail that is almost always customer satisfaction. in this interview he points to the direct benefit training has had in impacting the customer experience in a positive fashion.
hey j la! as soon as you can get that grin off your face, get back to work. you only have, what........2.5 million stores to go????? (hehehe, good work kid!)